Deltares Strategic Plan 2015-2018

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People, facilities and software make Deltares 4
knowledge disciplines. Staff development in the
field of knowledge disciplines is encouraged
through the internal line organisation and career
counselling. Furthermore, we are upgrading the
role of the Scientific Council and the Young
Scientific Council in order to safeguard the
substantive quality and development of the
knowledge programmes and to keep on the alert
for relevant developments.
Our quality is determined in part by the degree
to which our knowledge is used and by our
capacity as an organisation to continue learning
from projects, from each other and from our
knowledge partners. We monitor whether we are
on the right course by asking for regular feed-
back from our clients and other stakeholders. We
make a deliberate effort to obtain that feedback.
It can be used as a way of focusing our marketing
activities on the clients and potential clients who
fit in with our strategic knowledge goals and
position.
Although we are aiming to expand further
internationally, we are continuing to use the
Netherlands as the home base for knowledge
development. Our foreign branches are bridge-
heads, the main function of which is to allow us
to present the full range of Deltar ge in
the region in question. This allow ire
appropriate projects and to establish a local
network with knowledge partners and clients. We
take opportunities to establish a foreign pres-
ence in conjunction with other TO2 institutes.
We sometimes have to cope with political
instability in different places throughout the
world. We always make sure that we put the
safety of our staff first: risk management is a
high priority. We are also flexible in terms of
which countries we target and we have an
anti-corruption code that is actively communi-
cated both inside and outside our organisation.
Our goal is:
• To further enhance the professionalism of our
organisation. That is shown by our biennial
staff survey and our customer satisfaction
survey.
We will do this by:
• Upgrading the adaptive capacity of our
organisation.
• Encouraging the sharing of knowledge both
inside and outside Deltares.
4.3 Corporate Social Responsibility (CSR)
Corporate social responsibility is part of our
DNA. It is what we do, and who we are. Our work
is steeped in social relevance: it is a component
of our organisation that brings us together and
motivates us. We have adopted a joint approach
to defining our policy in the field of corporate
social responsibility. And we are constantly
engaging in discussions about this area, both
inside and outside the organisation. We work
exclusively on projects that give us the opportu-
nity to discuss aspects of sustainable develop-
ment in objective ways.
Knowledge development and transfer constitute
the foundations of our work. We work with
Deltares Strategic Plan 43